01
In progress
Account and license provisioning
A write-up on automation spanning Google Workspace, Microsoft Entra, and Active Directory.
I keep managed IT running for Connecticut school districts and municipalities. Mostly by turning repetitive work into reliable systems.
I'm Kevin Icart. I manage professional services for eastern Connecticut at an MSP, lead a seven-person support team, and own the company-wide RMM and the automation that keeps it all running. Security and automation-certified, hands-on by preference.
01 Selected work
Case studies in progress.
I am documenting these projects as publishable case studies, with sanitized artifacts and code where I can share them responsibly.
02
In progress
Self-hosted operations
Documentation for a Proxmox-based environment and its automated bootstrap.
03
In progress
Reliable agent workflows
A small framework that separates agent decision-making from execution.
Interested in one of these before the write-up is ready? Ask me about it on LinkedIn.
02 About
My entire career has been spent supporting public-sector environments, where reliability matters more than novelty and documentation is not optional.
I started in K-12 support on an internal IT team before moving to the MSP side, where I progressed from technician to analyst and then into management, leading professional services. That progression shapes how I approach automation: grounded in the day-to-day work and designed to be repeatable across the team.
For me, automation should reduce variation as much as effort. The goal is not merely a faster task; it is a controlled process with testing, safety checks, deliberate rollout, and clear documentation. It should be something another person can understand, run, and trust.
Manager of Professional Services,
Novus Insight
What I work in
- RMMNinjaOne
- PSAConnectWise Manage
- ScriptingPowerShell · Python
- IdentityMicrosoft Entra · Active Directory
- DocumentationHudu
- AI workflowsClaude · Codex
Away from work
The same instinct follows me home. I am a husband and foster father, and our household includes a red heeler with working-dog energy, so time is precious. I look for small efficiencies wherever I can. My favorite is Mowzart, my Mammotion Luba 2 robot lawn mower, with our Roborock robot vacuum-mops close behind.
03 Experience
Seven-plus years at Novus Insight, promoted from support specialist to analyst to manager, after starting out in a public-school district.
Dec 2022 - Now
Manager of Professional Services
Novus Insight · East Hartford, CT
- Lead a seven-person support team responsible for managed IT delivery to school districts and municipalities across eastern Connecticut.
- Own NinjaOne as the company-wide RMM and automation platform, building provisioning, monitoring, and reporting workflows in PowerShell and Python for use across the MSP.
- Set delivery standards, guide escalations and technical planning, and mentor team members while strengthening documentation, security practices, and technology lifecycle management.
Jan 2021 - Dec 2022
Technical Support Analyst
Novus Insight · East Hartford, CT
- Served as lead engineer and primary technical partner for client environments, owning day-to-day service as well as planning, training, and purchasing.
- Diagnosed complex infrastructure, identity, and network problems, then carried the corrective work from design through implementation.
- Created the server documentation, runbooks, and training material the wider support team relied on.
Apr 2019 - Jan 2021
IT Support Specialist
Novus Insight · East Hartford, CT
- Built automation for dynamic license assignment and account provisioning across staff and student accounts—the foundation for my later automation work.
- Acted as primary contact for two school districts and a municipality, resolving escalated end-user and infrastructure issues.
- Coordinated vendor services, subscriptions, and technology planning across client environments.
Sep 2017 - Apr 2019
IT Support Specialist
Coventry Public Schools · Coventry, CT
- Delivered district-wide hardware and operating-system upgrades across computers, Chromebooks, iPads, printers, and interactive boards.
- Maintained the district-wide technology inventory and supported the systems behind Board of Education livestreaming and recorded meetings.
04 Certifications
Continuously certified across security, identity, and automation.
CompTIA · Network+ 2022
Google · Professional Google Workspace AdministratorRetired Dec 20242022
CompTIA · Security+ 2021
Professional affiliation
InfraGard · FBI–private sector partnership
Member since 2021
Education
A.S., Computer Programming Technology
05 Contact
Have something repetitive that should run itself?
Whether you're deep in MSP work, building automation, or weighing a problem that should run itself, I'm always glad to compare notes. LinkedIn is the best place to reach me.